Oh man that sucked. I hate getting bad service and paying for it. But I also hate complaining because there are others who do it professionally, LOL.
My co-worker just complained about her 14 minute wait in the KFC drive through line for some chicken. The lady threw in 3 full size sides for free because she mentioned the wait time. I wouldn't have thought to complain! I would have figured it was my bad luck they were slow or something.
That sucks that you calling wasn't good enough for a discount. Guess they wanted to see what you were talking about. As if you can't be your own judge!